Terms and Conditions

Dartford Man and Van Terms and Conditions

These Terms and Conditions set out the basis on which Dartford Man and Van provides removal and transport services to private and business customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, firm or company booking or using our services.

We, us, our means Dartford Man and Van.

Services means any removal, collection, delivery, man and van, transport, loading, unloading or related services that we agree to provide.

Goods means any items, belongings, furniture, equipment or other property handled, transported or stored as part of the Services.

Contract means the agreement between you and us for the provision of Services, incorporating these Terms and Conditions and any written confirmation we issue.

2. Scope of Services

We provide man and van and removal services including, but not limited to, home moves, small office moves, collections, deliveries and transport of general household and office items. Our Services are primarily offered within Dartford and the wider surrounding area, subject to our availability and agreement.

Any timescales, routes or specific requirements will be agreed with you at the time of booking, based on the information you provide. We reserve the right to refuse any job we reasonably consider unsafe, unlawful or unsuitable for our vehicle or staff.

3. Booking Process

3.1 You may request a quotation by providing details of the required Services, including collection and delivery addresses, access details, dates and times, volume and type of Goods, and any special requirements.

3.2 Quotations are based on the information you provide and are not binding if that information is incomplete or inaccurate. We may adjust the price if the actual work differs from that described at the time of quotation.

3.3 A booking is only confirmed when we have accepted your request and provided a booking confirmation. We may require a deposit to secure the booking, which will be made clear at the time of confirmation.

3.4 It is your responsibility to check that all details on the quotation and booking confirmation are correct. Any discrepancies must be notified to us promptly so that we can amend the booking where possible.

4. Customer Responsibilities

4.1 You must ensure that adequate and accurate information is provided about the Goods, property access and any restrictions, including but not limited to parking, loading bays, lifts, stairs, time limits, and any need for special handling or equipment.

4.2 You are responsible for arranging suitable parking and, where required, any permits, permissions or authorisations needed for our vehicles. Any penalties, fines or charges arising from inadequate parking arrangements may be charged to you.

4.3 All Goods should be properly packed, secured and prepared for transport unless we have expressly agreed to provide packing services. Fragile or high value items must be clearly identified before loading.

4.4 You or your representative must be present at the collection and delivery addresses to provide access, direct placement of Goods and sign any relevant documentation. If no one is present, we may cancel or postpone the Service and charge for wasted time or additional visits.

5. Payments and Charges

5.1 Our charges may be based on hourly rates, fixed price quotations, or a combination of both, as agreed at the time of booking. All charges will be explained before you confirm your booking.

5.2 Unless otherwise agreed, payment is due immediately on completion of the Service. For longer or larger jobs, we may require part payment or a deposit in advance, with the balance payable on completion.

5.3 We reserve the right to apply reasonable additional charges where:

a) The work takes longer than estimated due to factors beyond our control, such as delays caused by you, your agents or third parties.

b) Access is unsuitable, restricted or significantly different from the information provided at the time of booking.

c) There are additional Goods, additional stops or additional services requested on the day that were not included in the original quotation.

d) Parking, tolls, congestion charges, low emission zone charges or other similar costs are incurred while performing the Services.

5.4 If payment is not made when due, we may charge interest on the overdue amount at a reasonable commercial rate and may withhold delivery of Goods until full payment is received.

6. Cancellations and Amendments

6.1 If you need to cancel or amend a booking, you must notify us as soon as possible.

6.2 Where you cancel more than 48 hours before the scheduled start time, any deposit paid may be refundable or transferable at our discretion, subject to any reasonable administrative costs.

6.3 Where you cancel within 48 hours of the scheduled start time, we reserve the right to retain some or all of the deposit and to charge a cancellation fee reflecting our reasonable losses, including staff and vehicle allocation.

6.4 If we need to cancel or amend a booking due to circumstances beyond our reasonable control, including but not limited to severe weather, vehicle breakdown or staff illness, we will notify you as soon as practicable and offer an alternative date or a refund of any deposit paid. We will not be liable for any consequential loss arising from such cancellation.

7. Access, Loading and Unloading

7.1 You are responsible for ensuring safe and reasonable access to the property at both collection and delivery locations. This includes ensuring driveways, stairways, lifts and corridors are clear and suitable for moving Goods.

7.2 We are not responsible for damage caused where access is restricted, narrow, unsafe or where you insist that we proceed despite our advice that damage may occur.

7.3 Our staff will take reasonable care when loading, securing and unloading Goods. However, we may refuse to move items that are unsafe, too heavy, poorly packed or likely to cause damage to property or injury to persons.

8. Excluded and Prohibited Items

8.1 Unless expressly agreed in writing, we will not carry or handle:

a) Hazardous, flammable or explosive materials.

b) Illegal items or substances.