Accessibility Statement

Dartford Man and Van Accessibility Statement

Dartford Man and Van is committed to making our services and information accessible to all customers in the Dartford area, including people with disabilities. We want everyone to be able to find, understand, and use our information, whether they are booking a local move, arranging a delivery, or requesting a quote for man and van services across Dartford and nearby areas.

Our Accessibility Commitment

We aim to align our website and digital content with the Web Content Accessibility Guidelines, commonly known as WCAG 2.1, at the AA level. These guidelines explain how to make web content more accessible for people with a wide range of access needs, including visual, auditory, physical, speech, cognitive and neurological differences.

By following these standards, we work to ensure that people in Dartford and beyond can use our man and van information and services independently and with confidence, whether accessing our website on desktop, mobile or assistive technologies.

Screen Reader Support

Our website is designed to be compatible with modern screen reader software. We use clear headings, descriptive text, and meaningful labels where possible to help users understand the structure and purpose of each page.

We aim to provide alternative text for important images and to avoid using images of text for essential information. This helps customers who rely on screen readers or who turn off images to still access details about our Dartford man and van services, such as moving options, local availability, and service areas.

Keyboard Navigation

The Dartford Man and Van website is designed to be navigable using a keyboard alone. This is important for visitors who cannot use a mouse or touch screen and who navigate using the tab, arrow, and enter keys, or other keyboard access methods.

Our goal is to maintain a logical tab order, visible focus indicators, and clearly labelled controls so that you can move through pages, open menus, and access forms using only a keyboard. If you experience any difficulty using keyboard navigation on our site, you can contact us so we can investigate and improve.

Ongoing Improvements

We recognise that accessibility is not a one-time task but an ongoing process. We regularly review our content and features and strive to improve the experience for everyone using our Dartford man and van services online.

As we update our website, add new information, or introduce new online tools, we aim to consider accessibility from the start. This includes testing key pages, reviewing colour contrast, checking forms, and reducing unnecessary complexity in the language we use.

Accessibility Limitations

While we work hard to meet WCAG 2.1 AA standards, some content or features may not yet fully meet these requirements. Certain historic or third-party elements may be harder to adjust immediately. When this occurs, we will look for practical ways to provide the same information or service in an accessible alternative format.

If a particular page or function is difficult for you to use, please let us know which page or feature is causing the problem, and what support or adjustment would help. Your feedback directly influences our priorities for improvement.

Requesting Help or Accessible Formats

If you have an accessibility request related to Dartford Man and Van, you can contact us and explain your needs. For example, you can ask for information about our Dartford man and van services in a different format, such as larger print or a simplified text version, or you can request support with completing online forms.

When you contact us with an accessibility question or concern, please include as much detail as you can about the issue, including any assistive technology you use and the type of device and browser. This helps us understand the problem and work towards a suitable solution.

Feedback on Accessibility

We welcome feedback from all users, including disabled customers, carers, and accessibility professionals across Dartford and surrounding areas. Sharing your experiences helps us maintain a more accessible service that reflects real needs.

If you believe that any part of the Dartford Man and Van website is not accessible, or if you have suggestions for how we can improve, please contact us and let us know. We review all accessibility feedback and use it to guide future improvements to our website and services.