Privacy Policy

Dartford Man and Van Privacy Policy

This Privacy Policy explains how Dartford Man and Van collects, uses, stores and protects your personal data when you use our services. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. This policy applies to all Dartford Man and Van customers and prospective customers in our service area, including anyone who contacts us to request information, quotes or bookings.

Who We Are

Dartford Man and Van provides transport, removals and related services to customers in the Dartford area. When we refer to we, us or our in this Privacy Policy, we mean Dartford Man and Van as the data controller responsible for deciding how your personal data is used and protected in connection with our services.

Personal Data We Collect

We only collect personal data that we need in order to provide our services, run our business and meet our legal obligations. The types of personal data we may collect include the following categories:

Identification and contact details, such as your name, address, postcode and general location details, and any other basic contact information you choose to provide. Booking and service details, such as collection and delivery addresses, property access information you volunteer to assist with the move, preferred dates and times, the type of items being transported and any special instructions you provide. Communication records, such as information you give us when you contact us by phone, online form, messaging service or in writing, including questions, feedback or complaints. Payment information, such as limited details needed to process payments and keep accounting records. We do not store full card details when third-party payment processors are used. Technical information, such as basic device and usage information automatically collected when you use our website, including approximate location, pages visited and time spent on our site.

How We Collect Your Data

We collect personal data in several ways:

Directly from you when you request a quote, make a booking, ask a question or provide feedback about our services. Automatically through our website when you browse or interact with it, using standard technologies such as logs and similar tools to help us understand usage and improve our site. From third parties where this is necessary and lawful, for example payment processors and platforms that help us manage enquiries and bookings.

Lawful Basis for Using Your Data

We always use your personal data on a lawful basis under data protection law. Depending on the situation, we rely on one or more of the following lawful bases:

Contract: We process your personal data when it is necessary to provide a quote, take steps at your request before entering into a contract or fulfil an agreed service, such as carrying out a removal or transport job. Legal obligation: We process certain information in order to comply with legal, tax and accounting requirements, and to respond to lawful requests from public authorities. Legitimate interests: We process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests, for example to manage our schedule, improve our services, protect our business and handle complaints. Consent: In limited cases we may rely on your consent, for example where we send certain types of optional marketing communications. Where we rely on consent, you can withdraw it at any time.

How We Use Your Personal Data

We use your personal data only for purposes that are compatible with the reasons for which it was collected, including:

To provide quotes, confirm bookings and deliver our man and van services in the Dartford area. To contact you about your booking, including confirming arrangements, updating you on timings and following up on the service provided. To manage and improve our business operations, including scheduling, route planning, staff allocation and customer service. To handle enquiries, feedback and complaints, and to resolve any issues that arise in connection with our services. To keep accurate records for tax, accounting and audit purposes. To maintain the security and safety of our staff, customers and property, for example by having sufficient information about collection and delivery addresses and access arrangements. To send service-related messages that are necessary for your booking, and where permitted, to inform you about similar services you may be interested in. You can opt out of marketing at any time.

Data Sharing and Processors

We do not sell your personal data. We share your information only when necessary and on a lawful basis. We may share personal data with the following categories of recipients:

Service providers and processors who support our operations, such as payment processors, booking and scheduling tools, document storage providers, communication platforms and IT support. These providers only process your data on our instructions and are required to keep it secure and confidential. Professional advisers, such as accountants or legal advisers, where this is necessary for legitimate business or legal reasons. Public authorities or law enforcement bodies where we are legally required to do so, or where disclosure is necessary to protect our rights, safety or property or the rights, safety or property of others. If we are involved in a business restructuring, transfer or similar event, we may need to share relevant customer data as part of that process, in which case we will ensure appropriate safeguards are in place.

International Transfers

If any of our service providers or processors are located outside the United Kingdom or European Economic Area, we will only transfer personal data where appropriate safeguards are in place to protect it, such as standard contractual clauses or equivalent lawful safeguards, and we will ensure that your rights and protections travel with your data.

Data Retention

We keep your personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, comply with legal obligations, resolve disputes and enforce our agreements. In general, we will keep basic booking and invoice details for a period required by tax and accounting laws, typically several years after the end of the relevant financial year. Enquiry information that does not lead to a booking may be retained for a shorter period so we can manage follow-up and understand demand for our services.

When your personal data is no longer needed, we will securely delete it or anonymise it so that it can no longer be linked to you.

How We Protect Your Data

We use appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, misuse, alteration or disclosure. These measures may include access controls, secure storage, staff awareness and procedures to deal with suspected data breaches. While no system can be completely secure, we work to ensure that the level of protection is appropriate to the nature and sensitivity of the personal data we hold.

Your Data Protection Rights

As a customer or prospective customer of Dartford Man and Van, you have a number of rights over your personal data under data protection law. These rights include:

The right to be informed about how your data is used, which is why we provide this Privacy Policy. The right of access, meaning you can request a copy of the personal data we hold about you and certain information about how we use it. The right to rectification, meaning you can ask us to correct inaccurate or incomplete personal data. The right to erasure, in certain circumstances, allowing you to request that we delete your personal data where there is no good reason for us to keep it. The right to restrict processing, in certain situations, for example while we check the accuracy of data or consider an objection. The right to object to certain types of processing based on legitimate interests or to direct marketing. The right to data portability, in certain circumstances, allowing you to receive your personal data in a structured, commonly used format or request that we transfer it to another controller where technically feasible.

These rights are subject to legal conditions and exemptions. If you exercise your rights, we will respond within the time limits set by law and will explain if an exemption applies.

Customers in the Dartford Area

This Privacy Policy applies to all Dartford Man and Van customers and prospective customers in our service area. By requesting a quote, making a booking or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data or changes in the law. When we make changes, we will revise the date of the latest version and, where appropriate, take additional steps to inform you of significant changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.